Shipping policy
Shipping
Our system uses real-time shipping calculation based on the combined weight of the items in your shopping cart. When requesting shipping estimates our system will request rates from the shipping carrier's servers to your zip code for the weight of your shipment. On occasion an incorrect shipping rate may be returned, especially when a large number of items are in the shopping cart. If this happens we will reduce the shipping charge and issue a refund to the original form of payment for the difference. If actual shipping charges are higher than those shown, we will adjust only on wholesale shipments.
Depending on the shipping provider you choose, shipping charges and delivery dates are based on the availability of your items and the shipping options you choose. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Order Pickup
Order pickup is available at our warehouse in Riviera Beach, Florida, if you're in the area. When you place your order online, enter the billing address as usual. When it's time to select your shipping method, choose "Pickup". Please give us 24 hours (excluding weekends and holidays) to prepare your items for pickup. Please contact us at 561-848-2335 to arrange pick up and bring a copy of your order.
Shipping FAQ
When will my order ship and what are my shipping charges?
We strive to ship all orders no later than the following business day, however, during extremely busy periods it may take up to 48 hours to ship your order. Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. Unlike many suppliers, Sauce Crafters does not set pre-determined shipping charges for your order, as we do not feel that we should make money on freight charges. For this reason, all items in our database have a weight associated with them. When you add items to your shopping cart, a total shipping weight for your order is calculated. Our system then connects with the different freight carriers to obtain an actual, real-time freight cost for your order.
Do you ship internationally?
Yes - Canada only. If we have any issues or questions regarding shipping to your location, we will contact you.
How do I know if my order has shipped?
You will receive an email notification with your tracking number on the day that your order ships. If you do not receive an email, you can check your order status by logging into your account on our website. Once logged in, you'll see a list of all your previous orders, each with their unique order status. Orders that have shipped or are ready for pickup display a status of either "Shipped" or "Completed." Orders that have not yet shipped show a status of "Awaiting Fulfillment."
What happens if I do not receive my order?
First, check your order status to verify that all of the items in your order have shipped. We email you the tracking number for your shipment on the day that your order leaves our warehouse. Use the tracking number to check with the shipping carrier (i.e., USPS, Fed Ex, or UPS) to find out if your packages were delivered yet or not. If your packages each show a status of "Delivered," please contact us for further assistance, and we'll help you investigate.
A special note about international orders: Due to the many variables involved with international shipping, such as import delays, loss, or even confiscation by authorities, we cannot guarantee delivery to international destinations beyond proof that we have shipped the order via the shipping method selected and to the address requested.